LAST UPDATED: January 9th, 2025
TelevisaUnivision – Global Privacy Notice
Univision Communications, Inc. and its affiliates (collectively, “TelevisaUnivision,” “we,” “us,” or “our”) respect your privacy. This Global Privacy Notice (“Privacy Notice” or “Notice”) describes our practices in connection with information that we collect through our websites, applications, or other online services (collectively, “Services”). Specifically, this Privacy Notice explains how we collect, use, and disclose information from users of our Services (“Users” or “You”).
1. PERSONAL INFORMATION WE COLLECT
A. Information You Provide to Us
Registration, Profile, and other requested Information. We collect the information you provide to us, such as when you sign up for an account, newsletters, notifications, or updates, or participate in our surveys, events, or contests. Among other information, we may receive your name, username, password, and/or email address.
Communications. If you contact us directly, for example when you contact our Customer Support Team, we may receive your name, email address, and other information you choose to provide.
Purchase Information. If you make a purchase or sign up for a subscription through our Services, your payment-related information, such as credit card or other financial information, may be received by us or a third-party payment processor on our behalf. We may also receive your purchase history, delivery address, and other information related to your transactions.
User Content. We receive any information or content you choose to post on our Services, such as comments or other feedback.
B. Information We Collect When You Use Our Services
Device Information. We may receive information about the device and software you use to access our Services, including IP address, device ID, web browser type, operating system version, phone carrier and manufacturer, your network, network devices, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you consume content and use our Services, we may automatically receive information about your interactions with our Services, including the videos and content you view on our Services, how you interact with our Services, the pages or other content you view, usage data when you use our apps, the searches you conduct, purchases you make, your comments, and the dates and times of your visits.
Location Information. When you use our Services, we may receive your location information, which may include the city, state, zip code, or other general location information inferred from your IP address or derived from Wi-Fi or GPS signals. We collect this information for purposes such as to identify our audiences, tailor our Services to your location, and send you relevant marketing and advertising.
Information from Cookies and Similar Technologies. We and our third-party partners may receive information provided by cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services.
We offer controls that allow you to modify your cookie settings. To access those controls, please visit the privacy menu/footer of our digital properties.
If you reside in one of the U.S. states that require us to honor your browser-based opt-out preference signals, and if you implement such signals, we will not sell Personal Information or process Personal Information for targeted advertising (or “cross-context behavioral advertising” for California residents) collected via that browser.
C. Information We Receive from Third Parties
Information from Third Parties. We receive information from third-party sources like social media companies, publicly available databases, marketing partners, advertising partners, measurement services, and recommendation engines that help us update or supplement the Personal Information that we maintain about you. This may include demographic characteristics and information about your preferences and interests.
2. HOW WE USE YOUR PERSONAL INFORMATION
We May Use Your Personal Information to:
- Provide, Maintain, Improve and Enhance Our Services: Provide the functionality of our Services and improve the Services.
- Communicate: Provide you with our newsletters, send emails, text messages, and otherwise provide customer support.
- Market and Advertise: Develop and provide promotional and advertising content that we believe may be relevant, valuable or otherwise of interest to you.
- Post on Third-Party Services: Allow you to post content on third-party services, such as social networks.
- Personalize: Personalize your experience, such as by remembering your language and viewing preferences, and providing tailored content and recommendations.
- Facilitate Promotions and Events: Allow you to participate in sweepstakes, contests, other promotions, or events.
- Deidentify and Aggregate Personal Information: Generate deidentified or aggregate data that we may use for purposes such as to understand our users’ preferences and interests.
- Facilitate Transactions: Process your payment transactions and fulfill your orders.
- Prevent Fraud and Security Incidents: Detect, investigate, protect against, and prevent fraud, and other legal or information security risks.
- Compliance: For compliance purposes, including enforcing our Terms of Use or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.
- Other Purposes: For other purposes that we notify you of or to which you consent, in compliance with applicable law.
3. HOW WE DISCLOSE YOUR PERSONAL INFORMATION
We may disclose information as described below or as otherwise explained to you at the time of the collection.
Service Providers. We may disclose any information we receive with Service Providers retained in connection with the provision of our Services. We require that our Service Providers use your Personal Information disclosed by us solely for the purposes of performing services for us and that they maintain the confidentiality, security and integrity of such Personal Information.
Partners that Operate and Assist with Services: We may offer certain services in partnership with third parties. If you enroll or otherwise participate in these services, we may disclose your Personal Information to the third parties that help us operate that service. These third parties may use your Personal Information to operate the service, as well as for their own business purposes.
Content and Device Partners. We may share information about you, your devices, and the content that you watch (1) at your request (e.g., if you request integration of your ViX account with a third party device), or (2) as necessary when you pass or share information with other accounts you may have (e.g., if you want to share viewing information on a social media account), in order to provide and improve the Services, and recommend or display content to you based on what you have watched on our Services.
Marketing and Business Partners. We disclose information to third parties such as our business partners, market research firms, and marketing partners to permit them to send you marketing communications.
Third-Party Applications: Our Services enable and/or contain links to certain third-party applications (e.g., Facebook “Like” button and other social media plug-ins, tools and APIs) to enhance your experience on the Services. When you interact with a third-party functionality, that third-party may collect information about your use of the Services. Prior to using any third-party applications, you should review and consult their privacy notices.
Sponsors and Co-Sponsors: We may conduct events, sweepstakes, contests, giveaways and/or other promotions with one or more third-party sponsors or co-sponsors. If you participate in any such event or promotion, the Personal Information we collect from you in the context of your participation may be disclosed to our sponsors or co-sponsors.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. You can learn more about Google’s practices by visiting https://www.google.com/policies/privacy/partners/.
Security Partners. We may use partners to protect against spam and other automated abuse on our Services, such as Google’s reCAPTCHA. Google’s reCAPTCHA tool may make use of cookies, as well as other information like IP address, date, time, language, screen size and resolution, and mouse movements. The use of the reCAPTCHA tool and any information collected through the tool are subject to Google’s privacy policy, available at https://policies.google.com/privacy, and Google’s terms of service, available at https://policies.google.com/terms?hl=en.
Advertising Partners. We work with third-party advertising partners to show you ads that may interest you, and we may disclose information to third parties to enable targeted advertising.
Other Users. Please be aware that any information or content you choose to post to the Services, such as comments, will be displayed on the Services and viewable by other Users by default. We are not responsible for the other Users’ use of available information, so you should carefully consider whether and what to post or how you identify yourself on the Services.
Measurement Partners. We disclose information to measurement partners such as Nielsen and Comscore.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose your information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your information may occur if you post any objectionable content on or through the Services.
Merger, Sale, or Other Asset Transfers. We may transfer your information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets. The use of your information following any of these events will be governed by the provisions of this Privacy Notice in effect at the time the applicable information was collected.
Consent. We may also disclose your information with your permission.
Mobile Phone Information. No mobile phone numbers, opt-in data, or consent will be shared with third parties or affiliates for their marketing or promotional purposes. Opt-in data and consent means the information and records confirming that you have agreed to receive text messages from us. All sharing discussed above excludes text messaging originator opt-in data and consent. This information will not be shared with third parties, except that this information may be shared (1) with service providers that assist us in in delivering text messages, (2) if we believe disclosure is required by any applicable law, rule, or regulation or to comply with law enforcement or legal process, (3) in connection with a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer all or a portion of our assets, (4) where necessary to provide requested products or services to you, or (5) where you have consented to or directed the disclosure at the time of collection.
4. CHOICES AND RIGHTS
Account Information.
You may access or update your account information by logging into your account.
Disclosure Preferences.
Opt out of TelevisaUnivision’s Marketing and Promotional Communications. To opt out of TelevisaUnivision’s marketing and promotional communications, follow the below instructions:
- To opt out of marketing emails, you can use the opt-out means described in the marketing email (e.g., using an “unsubscribe” link).
- To opt out of text messages, you can use the opt-out means described in the text message (e.g., replying “STOP” or “STOP ALL” to the number provided to you in the text message.
Opt out of Interest-Based Advertising. To opt out of the use of your information for tailored advertising, visit our form at https://www.univision.com/global/privacy-requests, the Network Advertising Initiative and/or the Self-Regulatory Program for Online Behavioral Advertising. You may also opt out of tracking and receiving tailored advertisements on your mobile device by some mobile advertising companies and other similar entities by downloading the App Choices App. Opting out of interest-based advertising does not opt you out of being served advertising on the Services. You will continue to receive generic ads while visiting the Services.
Opt out of Nielsen Measurement. You can opt out of market research by Nielsen measurement by vising Nielsen’s Digital Measurement Privacy Statement: https://www.nielsen.com/us/en/legal/privacy-statement/digital-measurement/.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
Your Privacy Rights
Depending on your country of residence, you may exercise certain rights in accordance with data protection laws. If you reside in the United States, please refer to the U.S. Privacy Law Addendum.
Right to Access. You may request information regarding the governing privacy notice and the categories of Personal Information that we process about you.
Right to Correct/Rectify. You request correction of inaccurate Personal Information that we maintain about you.
Right to Delete/cancel. Subject to certain exceptions, you may submit a request that we delete Personal Information about you that we have collected from you. If you make a request to delete, we may ask you to confirm your request before we delete your Personal Information, and we might retain a back-up of certain Personal Information to the extent allowed by applicable law, for example, as necessary to preserve the integrity or security of our systems or for other purposes that are aligned with general expectations.
Right to Object. Subject to certain exceptions, you may submit a request that we stop the processing of certain Personal Information that we have collected from you.
In some circumstances and according to applicable data protection law, you may limit the use and disclosure of your Personal Information or revoke the consent that you have granted for the processing.
Submit Requests. To exercise your rights under the applicable data protection laws, please submit your request by emailing us at Privacy@TelevisaUnivision.com or using the form at https://www.univision.com/global/privacy-requests.
We will verify and respond to your request consistent with applicable law, taking into account the type and sensitivity of the Personal Information subject to the request. In some instances, we may decline to honor your request where the law or right you are invoking does not apply or where an exception applies.
5. SECURITY
We make reasonable efforts to protect your information by using a combination of physical, technical, and administrative safeguards designed to improve the security of the information we maintain. However, as no electronic transmission or storage of information can be entirely secure, we can make no guarantees as to the security or privacy of your information.
6. CHILDREN’S PRIVACY
Our Services are directed to a general audience. Certain content available through certain Services is directed to children.
For certain Services, parents may set up a kid profile under their account, which may be limited to a curated selection of content.
When viewing child-directed content or using a kid profile, we collect only a limited amount of information from the viewer, such as IP address, installation ID, and certain viewing and behavior information.
We and our service providers use such information solely to support our internal operations, such as to customize content and analyze the functioning of the Services. We do not serve interest-based advertising when viewing child-directed content or using a kid profile. If you believe we have improperly collected information from minors, please email us at Privacy@TelevisaUnivision.com or write to: Attn: Privacy Department, 8551 NW 30 Terrace, Miami, FL 33122.
7. THIRD PARTIES
Our Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Privacy Notice does not apply to your activities on these third-party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.
8. JURISDICTION AND CROSS-BORDER TRANSFER
Your Personal Information may be stored and processed in any country where we have facilities or in which we engage Service Providers, and by using the Services you understand that your information will be transferred to countries outside of your country of residence, including the United States, Mexico, and any other countries in which we or our Service Providers operate, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
9. CONTACT INFORMATION
Univision Communications, Inc., located at 8551 NW 30 Terrace, Miami, FL 33122, including its affiliates, is the company responsible for collection, use, and disclosure of your Personal Information under this Privacy Notice. If you have any questions about this Privacy Notice, please contact us at Privacy@TelevisaUnivision.com or:
Attn: Privacy Department
8551 NW 30 Terrace
Miami, FL 33122
Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.
If you have any complaints regarding how we process your Personal Information, you can submit your complaint to the relevant data protection authority in the country where you reside.
10. UPDATES TO THIS PRIVACY NOTICE
We may change this Privacy Notice; it was last updated as noted at the top of this page. Any changes will become effective immediately. Your use of the Services following these changes means that you acknowledge receiving the revised Privacy Notice.
10. U.S. PRIVACY ADDENDUM
This U.S. Privacy Addendum supplements the information contained in the Global Privacy Notice. This section applies to residents of the following states:
- California
- Colorado
- Connecticut
- Delaware
- Iowa
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- Oregon
- Texas
- Utah
- Virginia
California Residents – Notice of Collection
For the purposes of this section, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, or as otherwise defined by the California Consumer Privacy Act (“CCPA”). Personal Information does not include information that is publicly available or otherwise excluded from the scope of the CCPA.
This Notice does not apply to our job applicants, employees, contractors, owners, directors, or officers where the Personal Information we collect about those individuals relates to those current, former, or potential roles with us.
1. Collection and Use of Personal Information
The following list describes our practices with regard to the collection and use of your Personal Information if you are a customer, website visitor, or business contact. The categories we use to describe the information are those listed in the CCPA. Certain Personal information may fall into multiple categories, and in some circumstances, how we use and how long we keep the information within each category will vary. For further information on the sources from which we collect Personal Information, please see Section 1, The Personal Information We Collect.
The examples of Personal Information listed below are illustrative and do not represent a complete description of the information we process.
Collection and Use of Personal information
- Identifiers: such as name, address, device ID, IP address, and similar identifiers.
- Sources: Directly from you; Automatically from you; from Third Parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information.
- Categories of Personal Information in Cal. Civ. Code Section 1798.80(e): such as name, address, and telephone number.
- Sources: Directly from you; from Third Parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information
- Characteristics of Protected Classifications under California or Federal Law: such as race, gender, ethnic original and religion.
- Sources: Directly from you; from Third Parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information.
- Commercial Information: such as account or subscription creation and use, transaction information, and purchase history.
- Sources: Directly from you; Automatically from you; from Third Parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information.
- Internet or Other Electronic Network Activity Information: such as content browsing history, content search history, and other interactions with our Services.
- Sources: Directly from you; Automatically from you; from Third Parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information.
- Inferences Drawn from Personal Information: such as profiles reflecting preferences or characteristics.
- Created about you based on information you provide and we receive from third parties.
- Purposes of collection and use: All purposes listed in Section 2, How We Use Your Personal Information.
- Sensitive Personal Information: such as password or credentials allowing access to an account, racial or ethnic origin, or geolocation data.
- Sources: Directly from you; Automatically from you; from Third Parties.
- Purposes of collection and use: Passwords and credentials are processed only for the purpose of facilitating secure access to your account; other sensitive Personal Information may be processed for all purposes listed in Section 2, How We Use Your Personal Information.
We do not collect Biometric Information, Sensory Data: Audio, Electronic, Visual, or Similar Information, Non-Public Education Information (as defined in 20 U.S.C. 1232g; 34 C.F.R. Part 99). We do not have actual knowledge that we sell or share Personal Information of consumers under 16 years of age.
2. Sale, Sharing, and Other Disclosure of Personal Information
Any category of Personal Information listed above may be disclosed for a business purpose to service providers and contractors, which are companies or individuals that we engage to conduct activities on our behalf. Service providers and contractors are restricted from using Personal Information for any purpose not related to our engagement.
California law also requires us to provide you with information regarding the third parties to whom we “sell” or “share” your information. Under the CCPA, a business “sells” Personal Information when it discloses such information to another company for monetary or other benefits. A company may be considered a third party either because the purpose for its sharing of Personal Information is not for an enumerated business purpose under California law, or because its contract does not restrict it from using Personal Information for other purposes.
We sell or share your information to third parties as follows:
- Identifiers: such as name, address, device ID, IP address, and similar identifiers to Advertising Partners, Analytics Partners, Marketing Partners, Measurement Partners, and Sponsors and Co-Sponsors.
- Categories of Personal Information in Cal. Civ. Code Section 1798.80(e): such as name, address, and telephone number to Advertising Partners, Marketing Partners, and Sponsors and Co-Sponsors.
- Commercial Information: such as account or subscription creation and use, transaction information, and purchase history to Advertising Partners, Marketing Partners, and Sponsors and Co-Sponsors.
- Internet or Other Electronic Network Activity Information: such as content browsing history, content search history, and other interactions with our Services to Advertising Partners, Analytics Partners, Marketing Partners, and Sponsors and Co-Sponsors.
- Inferences Drawn from Personal Information: such as profiles reflecting preferences or characteristics to Advertising Partners, Analytics Partners, Marketing Partners, and Sponsors and Co-Sponsors.
We may disclose your information in other ways that are not considered selling or sharing under the law. Please see Section 3, How We Disclose Personal Information above for more information about how we disclose your information.
3. Data Retention
We retain Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods for each category of Personal Information include:
- The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you have an account with us or keep using the Services) and the length of time thereafter during which we may have a legitimate need to reference your Personal Information to address issues that may arise;
- Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them);
- Whether there is a legal obligation to which we are subject that requires us to delete information after a certain period of time; and
- The length of time we use the information to detect and prevent fraud.
If you are a California resident, you may exercise the following rights. You have the right not to receive discriminatory treatment for the exercise of your CCPA privacy rights.
Right to Opt Out of Sale and Sharing.
You may opt out of the sale of Personal Information or sharing of Personal Information for cross-contextual behavioral advertising by visiting the privacy menu/footer of our digital properties or at https://www.univision.com/global/privacy-requests.
If you implement browser-based opt-out preference signals, we will opt you out of the sale of Personal Information and sharing of Personal Information for cross-context behavioral advertising collected from that browser. You can implement these signals through your browser settings for browsers that offer them. Please refer to your browser for additional information and instructions.
Right to Know and Request Access to, Correction of, and Deletion of Personal Information
You have the right to request access to information regarding the Personal Information we collect, the sources from which we collect Personal Information, the categories of recipients to whom we disclose Personal Information, and our business purposes for such disclosures. You also have the right to request that we provide you with the specific pieces of Personal Information we have collected about you, and to request that we provide this information in a portable format.
In certain circumstances, you have the right to request that we delete Personal Information about you that we have collected from you. You also have the right to correct inaccurate Personal Information that we maintain about you.
Please submit your request to exercise your right to know, correct, and/or delete by emailing us at Privacy@TelevisaUnivision.com or using the form at https://www.univision.com/global/privacy-requests.
Requests for access, deletion, or correction of Personal Information are subject to our ability to reasonably verify your identity. Specifically, we (or our service provider acting on our behalf) may need to collect information necessary to confirm your identity. Such information will be securely processed in accordance with this Notice and only used for the purpose of verifying your identity. If you maintain a password-protected account with us, we may verify your identity through our existing authentication practices for your account and require you to re-authenticate yourself before disclosing, correcting, or deleting your Personal Information.
Once verified, we will respond to your request consistent with applicable law. In some instances, we may decline to honor your request where the law or right you are invoking does not apply or where an exception applies. We may need to request additional Personal Information from you, such as name and email address, in order to verify your identity and protect against fraudulent requests.
Authorizing an Agent. If you are acting as an authorized agent to make a request to know, delete, correct, or opt out on behalf of a California resident, you may submit a request by emailing Privacy@TelevisaUnivision.com or using the form at https://www.univision.com/global/privacy-requests. Please note that we will require you to attach proof of power of attorney or a written authorization signed by the resident whose Personal Information will be subject to the request.
You may make a request on behalf of a child who is under 13 years old if you are the child’s parent or legal guardian.
Your Right to Request Removal of Content. If you are a California resident under the age of 18 and you wish to remove content that you publicly posted, you may submit a request by contacting us at Privacy@TelevisaUnivision.com. Removing the public content does not ensure complete or comprehensive removal of the content or information.
Financial Incentives. Certain services may include an option to subscribe to an ad supported plan. It is possible that some may consider an ad supported plan a “financial incentive” for the purposes of the CCPA.
If you choose an ad supported plan, you will pay less for your monthly subscription and will be presented ads while using the service. Your information may be disclosed, shared, or sold as otherwise described in this Notice. Additionally, certain content and features may not be accessible under an ad supported plan.
If you would like to stop participating in an ad supported plan, you can select a different plan that is not ad supported. You also may opt out of sale or sharing of your Personal Information, to the extent such occurs in connection with advertising, as described in this Notice. We believe the lower fee for ad supported plans, display of advertising, and use of Personal Information represents a reasonable exchange.
When considering the fee structures for our plans, we consider projected ad revenue and the costs of running our services.
Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, Nevada, New Hampshire, New Jersey, Oregon, Texas, Utah and Virginia Residents
This section applies to U.S. Privacy Laws other than the CCPA. For the purpose of this section, “Personal Data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. Personal Data does not include publicly available information or any other Personal Data otherwise excluded from the scope of these Privacy Laws. You may contact us at Privacy@TelevisaUnivision.com.
Please see Sections 1 (“Personal Information We Collect”) and 2 (“How We Use Your Personal Information”) for information about the categories of Personal Data we process as a controller and the purposes for processing such data. Additionally, please see Section 3 (“How We Disclose Your Personal Information”), for information about the categories of third parties to whom we disclose the categories of Personal Data described in Section 1.
If you are a resident of one of these states, you may exercise the following rights with respect to your Personal Data (as this term is defined under these Privacy Laws):
- To confirm whether or not we process your Personal Data and request access to such data;
- To delete Personal Data you have provided to us or that we have obtained about you;
- To correct inaccuracies in your Personal Data;
- To opt out of the sale of your Personal Data, and to opt out of the processing of your Personal Data: (i) for purposes of targeted advertising; and (ii) for certain types of profiling in furtherance of decisions that produce legal or similarly significant effect; and
- To obtain a copy of your Personal Data in a portable and, to the extent technically feasible, readily usable format.
Please note that there are exceptions and limitations to each of the rights listed above. To exercise the right to know, correct, or delete, please email us at Privacy@TelevisaUnivision.com or use the form at https://www.univision.com/global/privacy-requests. To opt out of the sale of your Personal Data, or to opt out of the Processing of your Personal Data for the specific purposes described above, please visit the following webpage: https://www.univision.com/global/privacy-requests.
Appeal Process. If you are a resident of one of these states and if we refuse to take action on your request, you may have a right to appeal this refusal within a reasonable period after you have received notice of the refusal. You may file an appeal by emailing us at Privacy@TelevisaUnivision.com.
Business Names. We use the following business names in Oregon: TelevisaUnivision Management Co., Univision Holdings Inc., TelevisaUnivision Inc., and Broadcasting Media Partners Inc.